Here’s a Training Course to become an ACE Customer Services Agent with lots of activities:
OpenTag: Speaking
Speaking materials & exercises
How to STOP TRANSLATING in your head! – Learn to Think in English
Check out this Video Clip on how to improve your speaking skills in English:
OpenMediation
Here’s a website with a video clip plus some Mediation Exercises: Practise using the following Vocabulary: Social Issues EXERCISES: Mediation Samples (A1): Can / Can’t Verbs of preference Can / Can’t Present Continuous Mediation: A healthy lifestyle (B1) Mediation: Crimes in Spain in 2015 (B2.1) Mediation Samples: Letter of Advice & Product brochure (B2.1)
OpenA1 Review Exercises
Grammar Exercises Vocabulary Exercises Phonetic Practice Reading Comprehension Listening Comprehension Verb Tenses Mediation Samples (A1): Can / Can’t Verbs of preference Can / Can’t Present Continuous
OpenPhone English
Check out this Video Clip about Telephone Phrasal Verbs: Below there’s a Video Clip on Phone English
OpenFormal, Informal & Neutral English
Here’s a WebPage on Register in English and how to control it: Check out this Video Clip about the differences between Formal, Neutral, and Informal English: Video Clip: Change informal to formal English Video Clip: Formal & Informal English
OpenTelling an Anecdote
First, we’ll review this Lesson on how to re-tell a story. Then there’s this Lesson Plan to learn how to tell an anecdote: Alternatively, you can download the PDF file here. EXERCISES: Telling an Anecdote Activity Telling a personal anecdote: Dos & Don’ts and Worksheets
OpenOral Interaction Sample: A job offer
This is an example of how to complete the following Oral Task: Student A: unemployed person Student B: interviewer A Good morning! B Good morning! Can I please take your name? A My name’s John. B I’m Peter. Nice to meet you. A You too. B We have a vacancy in our call centre as […]
OpenConversation topics
Here are a wide range of interesting Conversation Questions on different topics. Use the Speaking Template every single time to keep track of your progress. Warm up with these 1-minute speeches on the Use of Technology. Then, you can debate over the following discussion topics: What if…? Video Clip: Change informal to formal English Video […]
OpenHow to improve your Intonation & Fluency
Here’s a video clip on How to speak English Fluently: Below there’s a video clip to improve your intonation in English: Click here to open the video clip.
OpenQuestion Tags & Echo Questions
We shall look at and discuss the following presentation on Question Tags: Alternatively, you can download the PDF file here. Then we’ll check and discuss the following presentation on Echo Questions: Alternatively, you can download the PDF file here.
OpenConnecting Speech
Here’s a WebPage to show you the basics on Connecting Speech in English: Then check this WebPage for a more advanced explanation: Below there’s a video clip to learn how to connect your speech when you talk: And yet another clip: EXTRA PRACTICE: Here are a number of Video Clips on different topics which may […]
OpenHow to use Siri to practise your English
There are many voice assistants, like Siri, Google Assistant, Cortana, or Alexa. Here’s a tutorial on how to use Siri (or any other such application) to practise your English: For advanced students, here are a few tips to improve your intonation when using a personal assistant: PLEASE NOTE that you need to be connected to […]
OpenHow to use Microsoft Learning Tool in OneNote/Word to learn English
Here’s a presentation on how to use Microsoft’s add-in Learning Tool in OneNote to improve your reading skills. Please note that this add-in is native to the latest versions of the suite, however if you need to install it in your Microsoft Office Suite, you can download here. That way you will be able to access […]
OpenSimple Future tenses
Let’s start off by checking out a Summary of the uses of the Future Simple Tenses. Here’s a clip on the use of the most frequent future simple tenses, Going to vs. Will: We shall look at and discuss the following presentation on the Future Simple Tenses structure and uses in class: Alternatively, you can […]
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