SCENARIO

We are sorry to inform you that you have lost your current job -if you are a student, then you have been expelled for good-. Therefore, you now have to apply for a new job.

Your first task will be to write a good application letter for a position as an Internet Customer Service agent. Obviously, you will need to enclose an up-to-date CV and a reference letter from a previous employer / teacher.

Once you have done this, you will be recruited as a trainee agent. The probation period will last 3 to 4 weeks and a training course has to be completed. And this is where the following Practicum plays a pivotal role…

JOB DESCRIPTION: You will be working for www.site.com. The role involves assisting customers over the Internet (emails, web chat and phone calls), account managing as well as solving queries.  The resolution of such queries requires an excellent knowledge of the technical aspects. You need to work as a team, within a young and lively department, with highly skilled people specialised in fields ranging form IT to Customer Services.

How to become an ACE Customer Services Agent